How we use cookies
We may sometimes use cookies stored on your computer after visiting our website to deliver personalised adverts while you browse the internet. If you wish to stop such adverts appearing please go to ‘internet options’ in your browser and select ‘clear cookies’.

What are cookies, should I be worried?
Like the majority of sites on the internet our site uses cookies, when you visit our website we collect standard internet log information and details of visitor behaviour patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone personally and to get the most from our site you will need to have cookies enabled. We do also have relationships with carefully-selected and monitored third party supplies, who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in.

What actually is a cookie?
A cookie is a small text file that can be stored by your computer’s hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site, in this case us, who will, based on this anonymous information, then note the areas that may need improving and improve the experience for you. Have you ever logged onto a site and it has remembered your username and password, a cookie would have done that.

Cookies do not contain confidential or personal information about you, such as your address, telephone number or credit card details.

We will not associate any data gathered from this site with any personally identifying information from any source.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our website. We would hope that you’d expect nothing less from us and please be assured that we are working on a number of other privacy and cookie-related improvements to the website in the future.

What are third party cookies and how do you use them?
Google Analytics
We use Google Analytics to better understand how our customers navigate to and through our website, how long customers spend visiting our content items and how often they return to visit our website. Google Analytics also assists our marketing colleagues to track the effectiveness of the money we spend on our digital marketing campaigns. Where a customer chooses to try our services, we are keeping an aggregate record of how long this takes.

Google Analytics cookies are completely anonymous, no personally identifiable information is passed, and is used only to better understand site interaction and improve overall user experience.

Managing Cookies
Cookies are fairly easy to manage, if cookies aren’t enabled on your computer, it will mean that your experience on our website will be limited and you may not be able to use certain sections as they were intended to be used.

To enable cookies:
If you’re not sure of the type and version of web browser you use to access the Internet:
For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs:

Google Chrome
Click on ‘Tools’ at the top of your browser window and select Options
Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

Mozilla Firefox
Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, and then select ‘allow sites to set cookies’

Safari
Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’

How to check cookies are enabled for Macs:

Microsoft Internet Explorer 5.0 on OSX
Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
Scroll down until you see ‘Cookies’ under Receiving Files
Select the ‘Never Ask’ option

Safari on OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX
Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
Scroll down until you see cookies under ‘Privacy & Security’
Select ‘Enable cookies for the originating web site only’

Opera
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option

All other browsers
Please consult your documentation or online help files.
If you have any questions or concerns about our cookie policy then please feel free to get in touch with a member of our customer service team.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.